Refund policy

Return & Refund Policy

At Vedic Tree, we take great care in delivering fresh, high-quality products. Since our products are food items, we follow a strict Return & Refund Policy to ensure safety, hygiene, and customer satisfaction.

Returns

Due to the perishable and consumable nature of our products, we do not accept returns once the product has been delivered.

However, returns or replacements may be considered in the following cases:

  • You received a damaged product.
  • You received the wrong product.
  • The product was leaked or tampered with during transit.

To report any such issue, please contact us within 48 hours of receiving your order.

Replacement Policy

If your request is approved after verification, we will provide:

  • A replacement product, or
  • A refund, depending on product availability and the nature of the issue.

Please note that approval is subject to verification of the reported issue.

Proof Required

To process your request quickly, please share the following:

  • Order Number
  • Clear photos of the product
  • Photos of the outer packaging
  • A brief description of the issue

Requests submitted without sufficient proof may not be eligible for replacement or refund.

Refund Policy

If a refund is approved:

  • The refund will be processed to your original payment method.
  • Refunds are generally completed within 5–7 business days, depending on your bank or payment provider.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another suitable payment method after verification.

Non-Returnable Items

For hygiene and food safety reasons, we cannot accept returns or refunds for:

  • Opened or used products
  • Products with broken safety seals
  • Products damaged due to improper storage after delivery
  • Orders placed incorrectly by the customer
  • Change of mind after delivery

Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

Damaged Packages

If the package appears visibly damaged at the time of delivery, we recommend taking clear photographs before opening it and contacting us immediately.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email:
Contact@activelifeshop.tech

Phone:
+91 8447265192

Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)